At Dioréa, we work with carefully selected international suppliers based in the United States, Europe, and Asia to ensure premium quality products at competitive prices.
To offer you the best value, products are shipped directly from our suppliers’ facilities to your address.
Delivery Timeframes
Estimated delivery times are between 10 and 25 business days, depending on your location and the origin of the shipment.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as:
• Customs inspections
• International transit delays
• Peak shipping periods
Any delays caused by customs clearance are not counted as part of the delivery timeframe.
Order Tracking
Once your order has been confirmed, a tracking number will be sent to your email within 5 to 10 business days, once the shipment has been dispatched.
Delays & Delivery Issues
We work closely with our suppliers to ensure efficient shipping and timely delivery. However, if your order exceeds the estimated delivery timeframe, we recommend first checking the tracking information provided.
If tracking information is unavailable or shows no progress, please contact our customer support team so we can investigate the issue directly with our logistics partners.
If a confirmed logistics issue is identified and the order cannot be delivered, we will issue a full refund promptly after verification.
Payment Processing
Orders are processed once payment has been successfully confirmed. Processing times may vary depending on the payment method used.
If you have any questions regarding shipping or delivery, our support team will be happy to assist you.
Dioréa is committed to providing a reliable, transparent, and premium shopping experience.